FAQ
General
Q Do you offer samples?
A.Yes. Pink Paper, Ink offers samples for $2.50 each. Each sample comes with an invitation, response card, corresponding envelopes, and custom color chart. Sample cards are intended to show you the quality of the paper, inks, and saturation of our printing process. In order to remain as green as possible, we do not carry a stock of all designs. If you order a sample card, you will receive the design in stock. Samples will have generic text and cannot be personalized. We highly recommend ordering samples to ensure that you order the right color (computer screens can sometimes be misleading in terms of color).
Q Why should I choose Pink Paper, Ink?
A. Pink Paper, Ink offers a mailing service no one else does. Our modern wedding stationery is printed on high-quality recycled paper with soy inks, making our products very eco-friendly. And to top it off, we donate 15% of our profits to the fight against breast cancer (see below for more information). Style, peace of mind, and it only takes a few minutes to handle what used to take forever and favors from friends…who could ask for more?
Q Do you have a physical store?
A.No.
Q Can I find your wedding invitations for sale elsewhere?
A.No. All of the invitation designs on our site have been designed exclusively for Pink Paper, Ink. They are not available in any other stores, either online or offline.
Q Do you ship internationally?
A.Yes. We ship via UPS and FedEx, so anywhere they ship, we ship. This does not apply to our full Mailing Service (which includes postage). The full Mailing Service is applicable to items mailed within the United States ONLY.
Ordering & Payment
Q Should I order my wedding invitations and enclosures together or separately?
A.It is best to order all of your wedding stationery together so that you can ensure the best color matching. We have no pre-printed material and each order is printed fresh for each bride. Ordering everything together guarantees that all of your pieces will be exactly the same color.
Q Will my invitations come preassembled?
A.No. Your invitations, response cards, enclosure cards, and envelopes will be not be pre-assembled. However, if you wish to have your stationery pre-assembled, we do offer this service with our full Mailing Service. Our full Mailing Service (U.S. addresses ONLY) is where we handle everything (printing, assembly, sealing, and wedding postage).
Q When should I order my wedding invitations?
A.The general rule is to send your invitations out 6 weeks prior to the wedding in order to receive your guests’ responses in time. Our turnaround time is 3-5 business days + shipping time. The latest you should order your invitations is 8 weeks prior to the wedding, but we recommend placing your order as soon as you have the details set.
Q When will my credit card be charged?
A.Your credit card will be charged when you submit your order.
Q Will my invitation look exactly like the online preview?
A.Your invitation will look very close to the preview you see online. Some minor adjustments to font size and placement may be made due to the length of names and wording, but you will get to see and approve these changes when your electronic proof is delivered.
Q What happens after I submit my order?
A.Once you submit your order, a designer at Pink Paper, Ink will check over your order for errors, make minor layout adjustments if necessary, and complete any changes you requested in the special instructions box. Once your order is reviewed, an electronic proof will be sent to your email within 1 business day. After you approve your proof by responding to the email, your order will go to print. This process, including printing, takes 3-5 business days. After printing, your order will be shipped and a tracking number will be sent to you through email.
Q How long will it take to get my invitations?
A.Processing time for all orders is approximately 3-5 business days. Shipping your order depends on your location and which shipping option you choose.
Q Will I get to see a proof before printing?
A.Yes. Pink Paper, Ink offers a free electronic proof for each item ordered. Once you receive your proof, you will need to respond back to let us know that you are satisfied with what you see and that your order can be sent for printing.
Q Do you charge sales tax?
A.Because Pink Paper, Ink operates in the state of Texas, Texas residents will be charged sales tax. Residents of other states will not be charged sales tax.
Q Do you offer any discounts?
A.Yes. Pink Paper, Ink periodically runs promotions and special discounts. Please sign up for our newsletter so stay up to date on our promotions.
Q My wording got cut off while I was personalizing my card. What should I do?
A.If your wording is cut off, do not worry. While our previewing software only shows so many lines of text, ALL of the text you enter is saved on the card. So, when you place the order, our designers will see ALL of the text you entered and adjust the layout of the card to make sure the text fits and looks right. Once the changes are made, you will receive an electronic proof to approve or make changes to before the design is printed.
Design
Q Do you offer other paper types?
A.All of our invitations are printed on Mohawk 130 lb. 100% Recycled heavy white matte cardstock. However, upon request we can print your stationery on 110 lb. FSC Certified Neenah Classic Crest cardstock in bright white or a natural (ivory) white.
Q There is matching stationery I need that I don't see on your site. Can you create it for me?
A.Yes. We can create matching programs, labels, tags, and menus for any of the designs on our site. Menu and Program prices would be the same as the designs you see on pinkpaperink.com. Since labels and tags are not standard products, the prices may vary. Please contact us for details.
Q What kind of paper are my invitations printed on?
A.All of our wedding invitations and stationery are printing on Mohawk Strathmore 130 lb. 100% Recycled heavy white cardstock. It is an uncoated card stock, which means that it has a smooth matte finish rather than a glossy finish.
Q I don't like the font on the invitation and want to change it. What do I do?
A.The designers for Pink Paper, Ink have chosen fonts that they feel best match each design; however, we understand that you might like another font better. You can change the font to any other font on our site for free. A list of our fonts and instructions can be found on our customization page.
Q I don't see the color I want. What can I do?
A.Pink Paper, Ink offers each wedding invitation design in a variety of colors. Our color chart is shown on our Customization page. Many invitations are already posted online in a variety of colors but some are not. If you would like to order an invitation in a color that isn't posted online, just note the color name in the Special Instructions box during personalization.
If you would like to see your design in the color you want before your order, just contact us and we'll be happy to create a free preview for you and send it over via email.
Q What are the sizes of your invitations and stationery?
A.All of our invitations and stationery come in standard sizes. Some cards may have a horizontal orientation, and some may have a vertical orientation they are still the same size. Invitations are 5 x7", Save the Date cards, party invitations, and enclosure cards are 4.25 x 5.5", Reception cards and response cards are 3.5 x 5".
Q What kind of printing do you use for your invitations?
A.Pink Paper, Ink uses state of the art digital printing presses for all of our stationery. Our printing process is a CMYK printing process. That means that we are not limited to certain colors, and that having multiple colors on a single invitation will not increase the price of your invitation.
Q Do you do custom designs from scratch?
A.No, at this time we do not do custom designs. We can change the colors and fonts on designs already posted on the site though.
Envelopes & Address Printing / Mailing Services
Q Do you offer envelope addressing services?
A.Yes we do! We can have just your return address printed or your entire mailing list. For more information on our addressing and mailing services, please visit our mailing services page.
Q How will the addresses from my mailing list be printed on my stationery?
A.Retun address printing on wedding invitations, save the dates, and party invitations are printed in the top left corner of the envelope in black ink. The font used for the return address will be the same font (non-script) used in the design you chose unless requested otherwise. The recipient addresses will be printed in black ink in the center of the envelope using the script font from your design (or non-script if a script font isn’t in the design) unless you request otherwise.
Q What sizes are your envelopes?
A.Pink Paper, Ink uses A1, A2, and A7 envelopes. Our wedding invitations fit into A7 envelopes, save the date cards and thank you cards fit into A2 envelopes, and response cards fit into A1 envelopes. An A7 envelopes is 5 1/4 x 7 1/4", A2 is 4 1/4 x 5 3/4", and A1 is 5 1/8 x 3 5/8".
Q Are envelopes included with my order?
A.Yes. Matching white envelopes are included with every wedding invitation, response card, save the date, and party invitation orders. Envelopes are included in all of the pricing you see on the site.
Q Do you offer other types of envelopes or different colors?
A.We do not currently offer any other types of envelopes through our site. However, if you'd like to purchase your own envelopes, our stationery has been designed to fit into standard envelope sizes.
Fighting Breast Cancer
Q. Where do the donations to breast cancer research go and how long will you do this?
A. Pink Paper, Ink donates 15% of it's procees to The Breast Cancer Research Foundation®. This donation is not limited to a specific design or timeframe. This cause is very important to us and will be a part of our company's goals for as long as we are open for business. We are proud to be a part of The Breast Cancer Research Foundation's Survivors' Circle Partner Program.
The mission of The Breast Cancer Research Foundation® is to achieve prevention and a cure for breast cancer in our lifetime by providing critical innovative clinical and translational research at leading medical centers worldwide, and increasing public awareness about good breast health. Last year, 88 cents of every dollar went to research and awareness programs. To learn more, please visit the BCRF website.
